–– Paul Schlehlein

The audio version of this article is available here: YouTube, Apple Podcasts, or Spotify.
Here’s a bit of good news from the southern region of Africa. Visa applications in South Africa that had previously moved at a snail’s pace have recently picked up to breakneck speed. For decades applicants for visas have endured the dawdling movements of the Department of Home Affairs, sometimes waiting years for simple paperwork to return.
Not anymore. The phones of visa applicants are ding-ding-dinging, informing them their papers are ready for pickup. What changed? What’s been the secret? The answer is good old-fashioned competition.
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